Maladministration Policy
Momentum aims to prevent the occurrence of maladministration by providing clear and comprehensive regulations and requirements to all parties involved in the development, delivery and award of its accredited courses.
Momentum will undertake this by keeping under review its regulations and requirements and monitoring the activities learners, the Centre aims to detect issues early on which could result in Maladministration.
10.1 Definition of Maladministration
Maladministration is essentially any activity or practice which results in non-compliance with administrative regulations and requirements and includes the application of persistent mistakes or poor administration within a Centre.
10.2 Examples of Maladministration
• Persistent failure to adhere to our learner registration and certification procedures.
• Persistent failure to adhere to our centre recognition and / or qualification requirements and/ or
• Associated actions assigned to the centre
• Late learner registration both infrequent and persistent
• Unreasonable delays in responding to requests and /or communications from Momentum
• Inaccurate claims for certificates
• Failure to maintain appropriate auditable records. certification claims and/or forgery of evidence.
• Withholding information by deliberate act or omission which is required to assure active.
• Miss use of logos and trademarks or misinterpretation of a centers relationship
• Failure to adhere to or to circumvent, the requirements of the Centre
• Failing to return all examination materials after an examination
• Failing to issue learners with appropriate notices and warnings in an examination
• Failing to ensure the examination venue conforms to requirements
• failing to report an instance of suspected malpractice in examinations or assessments to the appropriate awarding body as soon as possible after such an instance occurs or is discovered
• failure to maintain appropriate auditable records e.g. certification claims and / or forgery of evidence.
• failing to conduct a thorough investigation into suspected examination or assessment malpractice when asked to do so by awarding organisation
• the inappropriate retention or destruction of certificates
10.3 Reporting suspected Maladministration
All examiners, invigilators, centers, learners and awarding body staff are required to report suspicions of maladministration on the part of centers, learners, tutors or anyone involved in delivering the qualification. Such reports should be made to the Centre Manager or if this is not appropriate to the Quality Assurance /Training Manager.
10.4 Investigation
Where there are reasonable grounds for suspected maladministration, Momentum will investigate promptly. The issues will be reviewed. The investigation may require further information or interviews with the centre, learners(s) involved and any other relevant parties.
In serious cases of suspected administration Momentum will notify the accrediting body that an investigation will take place
The investigation will, so far as possible, establish whether the maladministration as occurred.
Momentum will promptly take appropriate steps to prevent, where possible any adverse effect to which the suspected maladministration may give rise and where any such adverse effect occurs mitigate it as far as possible and correct it.
10.5 Appeals
The Centre and the learners have the right to appeal against decisions regarding maladministration. An appeal will be considered by a panel of 1 member of Momentums trust staff (not involved in the matter) and 1 Director and 1. Person from an external local organisation.
